Every project starts with a situational analysis

In order to better define your needs and evaluate the “outsourceable’ nature of your company, OPTIMUM OUTSOURCING undertakes a brief study of the business processes present in your organization. An outsourcing plan is then rapidly drawn up outlining your immediate requirements.

Should you so desire, an in-depth situational analysis may also be carried out in order to provide you with clearly defined and measurable performance metrics that will improve your company’s overall performance.

Furthermore, before initiating your company to any outsourcing operations, it is important to evaluate the impact that the outsourcing process will have on your business and guarantee that it is safe to proceed.

A pilot project is carried out before an agreement is finalized

The proof of concept will clearly define the parameters of productivity, turn around time, quality and cost. A pilot program is generally carried out over a period of 8 to 10 working days, but this may vary in relation to the services required by your company.

Protocols have been established to ensure the smooth migration of customer processes to an offshore location. These protocols include:

The Service Level Agreements (SLA), between the client and Optimum Outsourcing defining the quality and productivity levels
Outlining schedules and setting deadlines for each task
Organizing the human resources required for the initiation of each project
Finalizing the contract and providing customer access

Performance Management

Optimum continuously strives to improve its management programs in order to reinforce customer loyalty. Performance management, governance, defining feasibility of additional outsourcing processes and following up of financial metrics are operations carried out in this framework.

With clients and offshore teams located on either end of the globe, it is essential to proficiently manage performance levels: ensuring that every contract term is respected and that there is an efficient communication strategy in place to make sure that the client’s requirements and expectations have been clearly understood and are met with.

Quality management

OPTIMUM OUTSOURCING has implemented a strict quality enforcement program for all the outsourcing delivery models. There are a minimum of two quality cycles which are undertaken before the processed data results are delivered to the customer.

Doing business with Optimum was meant to be easy

We at Optimum Outsourcing are committed to ensuring that you have a pleasant outsourcing experience, one that you will be able to follow every step of the way.